Shipping Policy

At VXE, we are committed to processing your order quickly and delivering it efficiently. This policy explains our shipping procedures, delivery timeframes, and related terms.

Processing Time

Order Processing: Orders are processed within a few hours after payment is confirmed.

Business Days: Processing takes place Monday through Friday.

Non-Shipping Days: No shipments are sent on weekends or public holidays.

Order Confirmation: Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Fees & Estimated Delivery

Delivery Disclaimer:
All delivery timeframes are estimates only and are not guaranteed. VXE is not responsible for delays caused by carriers, customs, weather, or any other factors beyond our control. We do not guarantee delivery on any specific date or time.

Delivery times vary by region:

Region

Estimated Delivery Time

Shipping Cost

United States

7–14 business days

Calculated at checkout

International

Varies by destination

Calculated at checkout; customs duties and taxes may apply

Shipping Protection

We offer shipping protection for every order to help safeguard your package during transit.

Important:
If you choose to remove shipping/order protection from your order, VXE will not be responsible for:

Lost packages

Stolen packages

Damage during transit

In such cases, no refunds or free replacements will be provided for any portion of the order.

International Shipping

International Shipping Limitations:

VXE is not responsible for packages held, seized, or rejected by customs.

Customers are responsible for ensuring that the products can be legally imported into their country.

Some countries may restrict or prohibit oral-care products containing certain ingredients.

Additional delays may occur due to customs inspections or documentation requirements.

VXE does not provide customs brokerage or customs clearance assistance.

Availability:
Unless otherwise stated on the order page, VXE can ship to most countries worldwide.

Shipping Costs:
International shipping rates vary by region and will be displayed at checkout.

Duties & Taxes:

In addition to the order total, customers are responsible for any applicable customs duties, taxes, or fees charged by their country.

If you fail to pay customs duties or fees and the order is returned to us, you will be responsible for paying additional shipping costs if you wish the order to be resent.

Delivery Times:
International delivery times depend on the shipping service selected and each country’s customs processing time.

Order Tracking

Tracking Information: Once your order ships, you will receive a tracking number via email.

Tracking Updates: You can monitor the status of your package on the carrier’s official website.

Support: If your tracking information has not been updated for 7 business days, please contact our support team.

Tracking Limitations:

Tracking information is provided as a courtesy and may not always be accurate or up to date. VXE is not responsible for:

Tracking errors

Delayed tracking updates

Carrier tracking system failures

A lack of tracking updates does not necessarily mean the package is lost or delayed.

Lost, Stolen, or Delayed Packages

Important Limitation of Liability:

If you choose to remove order/shipping protection from your order, VXE is not responsible for:

Lost packages

Stolen packages

Packages damaged in transit

Packages delivered to the wrong address

Any other shipping-related issue

By declining protection, you assume all risk of loss during shipping, regardless of carrier fault or other circumstances.

Customer Address Responsibility:

Customers are fully responsible for providing an accurate and complete shipping address.

VXE is not responsible for delays, non-delivery, or additional fees arising from incorrect, incomplete, or outdated addresses.

Address changes after processing may incur additional fees.

Marked as Delivered but Not Received:

If your package is marked as “Delivered” but you have not received it:

Check with neighbors, building management, mailroom, or local post office.

If the package has still not appeared after 7 business days, please contact us.

Lost in Transit:

If your package appears to be lost during transit, please contact our customer service team within 7 days after the estimated delivery date for assistance.

Responsibility:

Unless shipping/order protection was purchased at checkout, VXE is not responsible for:

Stolen packages

Packages shipped to an incorrect address provided at checkout

Address Changes & Order Adjustments

Modification Window: If you need to change your shipping address or modify your order, please contact us within 1 hour of placing the order.

Processing Limitation: Once an order has been processed, we are unable to make changes to that order.

Returns & Exchanges

For information on returns or exchanges, please refer to our Refund Policy.

Holidays & High-Demand Periods

Extended Shipping Times: During peak seasons (such as holidays and major promotions), delivery times may be longer due to higher order volumes.

Recommendation: We recommend placing orders early to help ensure timely delivery during these periods.

Force Majeure

VXE is not liable for any delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters

War or conflict

Terrorism

Labor disputes

Government actions

Pandemic restrictions

Carrier outages or interruptions

Other force majeure events

In such situations, delivery timeframes may be extended indefinitely without any obligation on our part to provide compensation.